Every effort is made to create the décor agreed upon and outlined in the Invoice. Refunds are issued only if Balloon Splendor neglects to install décor, only the cost of that item (plus applicable sales tax) is refunded.
Balloon Splendor takes pictures of all completed event décor once the installation is complete. If décor is destroyed, moved or otherwise fails in performance, outside of the control of Balloon Splendor, then refunds will not be issued. Every effort is made beforehand to make sure the client understands the risks of outdoor balloon décor, or decorations set up in unsecure locations.